Job Title: Remote Helpdesk Support Technician
Location: South Africa (Remote)
Employment Type: Full-Time (UK-based hours)
Reports To: Senior Engineer / Support Team Lead
Holidays: Up to 36 days annual leave (UK holiday structure)
About AnyIT
AnyIT is a UK-based Managed Service Provider (MSP) supporting small and medium-sized businesses with secure, reliable, and standards-driven IT solutions. We believe IT should do more than work—it should align with business goals, reduce risk, and drive performance.
From cybersecurity and cloud services to everyday user support, we provide clients with peace of mind through our proactive approach and frameworks like Cyber Essentials and our internal standard, The NEIT Way.
We’re growing our remote team in South Africa and are looking for friendly, technically skilled professionals who can deliver high-quality IT support with a focus on clarity, consistency, and care.
What You’ll Do
- Provide remote support to UK-based clients via phone, email, and ticketing systems
- Troubleshoot and resolve issues on desktops, laptops, Microsoft 365, printers, and common networking problems
- Monitor client systems using RMM tools; escalate issues when needed
- Perform routine tasks like patch management, antivirus updates, and backup checks
- Log all work in the ticketing system with clear, detailed notes
- Support a wide range of small to medium-sized business environments
- Work within structured frameworks (e.g., Cyber Essentials, NEIT Way)
- Deliver friendly, jargon-free communication to non-technical users
What We’re Looking For
- 1–2 years’ experience in an IT helpdesk or technical support role (MSP experience is a strong plus)
- Confident supporting Windows 10/11, Microsoft 365, basic networking, remote access tools
- Familiarity with tools like Datto, ConnectWise, Atera, or similar RMM/PSA platforms
- Excellent written and spoken English; clear communicator
- Strong problem-solving skills and the ability to work independently
- South Africa-based and comfortable working UK hours (Monday to Friday)
Desirable (Not Essential)
- Certifications in Microsoft 365, CompTIA A+, or Network+
- Knowledge of Cyber Essentials or other cybersecurity standards
- Experience supporting SMEs or regulated industries
Why Join AnyIT?
- Fully remote role with a permanent UK client base
- UK-based benefits, including up to 36 days of annual leave
- Structured and supportive work environment
- Real career growth—learn from senior engineers and progress within a growing MSP
- Be part of a team that does more than fix problems—we prevent them
Sound Like You?
If you’re looking for a long-term opportunity with a UK company that values consistency, clarity, and proactive support—we want to hear from you.
Apply now and join a team that delivers IT support the right way: aligned, secure, and customer-first.
