Pinetown - We have a newly opened position for an experienced warranty clerk to join a large and respected automotive aftersales team, dedicated to efficiency and exceptional customer service. This is an excellent opportunity for a candidate with solid warranty claims experience.
Our client is a reputable and well-established organisation in the automotive sector, recognised for its reliable service and strong aftersales support.
The successful candidate will oversee all warranty-related functions, ensuring accurate claim submissions and strict adherence to manufacturer guidelines. This position requires strong coordination across all departments, exceptional administrative precision, and a proactive approach to problem-solving within a structured environment.
Key Responsibilities:
- Accurately process and submit warranty claims within required timeframes
- Monitor, track, and follow up on claim approvals and rejections
- Maintain and update all warranty documentation and records
- Liaise with service, parts, and sales departments on claim matters
- Ensure full compliance with manufacturer and internal warranty policies
- Prepare and submit warranty activity reports
- Coordinate warranty audits and manage responses to audit queries
- Process claim adjustments and corrections
- Verify parts and labour charges in line with claim requirements
- Identify warranty trends and recurring issues for improvement
- Assist departments with warranty-related queries
- Provide general administrative support across the dealership as needed
Key Attributes:- Exceptional attention to detail
- Strong communication and interpersonal skills
- Highly organised and deadline-driven
- Able to work both independently and within a team
- Strong problem-solving ability
Requirements:- Matric certificate
- Minimum 2 years’ experience as a Warranty Clerk or in a similar role
- Proven experience processing warranty claims in the automotive industry
- Strong administrative and computer proficiency
- Experience with dealership systems - Kerridge advantageous
- Ability to support and collaborate with multiple departments
Remuneration:R12 000 – R15 000 per month, depending on experience
Only shortlisted candidates will be contacted*
Desired Skills:
- Automotive Warranty Processing Experience
- Meticulous and attentive to detail
- Excellent communication Skills
- Strong administration
- Ability to work overtime
