Job Title: Remote Helpdesk Support Technician

Location: South Africa (Remote)

Employment Type: Full-Time (UK-based hours)

Reports To: Senior Engineer / Support Team Lead

Holidays: Up to 36 days annual leave (UK holiday structure)

About AnyIT

AnyIT is a UK-based Managed Service Provider (MSP) supporting small and medium-sized businesses with secure, reliable, and standards-driven IT solutions. We believe IT should do more than work—it should align with business goals, reduce risk, and drive performance.

From cybersecurity and cloud services to everyday user support, we provide clients with peace of mind through our proactive approach and frameworks like Cyber Essentials and our internal standard, The NEIT Way.

We’re growing our remote team in South Africa and are looking for friendly, technically skilled professionals who can deliver high-quality IT support with a focus on clarity, consistency, and care.

What You’ll Do

Provide remote support to UK-based clients via phone, email, and ticketing systems
Troubleshoot and resolve issues on desktops, laptops, Microsoft 365, printers, and common networking problems
Monitor client systems using RMM tools; escalate issues when needed
Perform routine tasks like patch management, antivirus updates, and backup checks
Log all work in the ticketing system with clear, detailed notes
Support a wide range of small to medium-sized business environments
Work within structured frameworks (e.g., Cyber Essentials, NEIT Way)
Deliver friendly, jargon-free communication to non-technical users

What We’re Looking For

1–2 years’ experience in an IT helpdesk or technical support role (MSP experience is a strong plus)
Confident supporting Windows 10/11, Microsoft 365, basic networking, remote access tools
Familiarity with tools like Datto, ConnectWise, Atera, or similar RMM/PSA platforms
Excellent written and spoken English; clear communicator
Strong problem-solving skills and the ability to work independently
South Africa-based and comfortable working UK hours (Monday to Friday)

Desirable (Not Essential)

Certifications in Microsoft 365, CompTIA A+, or Network+
Knowledge of Cyber Essentials or other cybersecurity standards
Experience supporting SMEs or regulated industries

Why Join AnyIT?

Fully remote role with a permanent UK client base
UK-based benefits, including up to 36 days of annual leave
Structured and supportive work environment
Real career growth—learn from senior engineers and progress within a growing MSP
Be part of a team that does more than fix problems—we prevent them

Sound Like You?

If you’re looking for a long-term opportunity with a UK company that values consistency, clarity, and proactive support—we want to hear from you.

Apply now and join a team that delivers IT support the right way: aligned, secure, and customer-first.

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