Operations Manager - Client Engagement & Scheduling
Be the engine room of a fast-paced property marketing business
Remote (South Africa) | R47,000-R50,000/month | UK hours | Property & Scheduling Operations
About Our Client
Our client is a growing property marketing company serving London's top estate agencies with high-quality photography and floor plans. Known for their exceptional service and 24-hour turnaround, they are expanding their operations team to support continued growth and deliver a seamless client experience from booking to delivery.
The Role: Operations Manager - Client Engagement & Scheduling
This is a dynamic, client-facing role at the heart of daily operations. As the Operations Manager, you'll manage inbound bookings, allocate jobs across a mobile field team, and support real-time problem-solving across London. You'll be the first point of contact for clients, ensuring smooth coordination and upholding the company's high service standards.
Key Responsibilities
- Minimum 3 years' experience in operations, scheduling, or client service roles
- Manage daily diaries and book appointments via phone and email
- Schedule jobs efficiently across a team of photographers and floor plan specialists
- Provide real-time support to field teams, handling delays, access issues, and on-the-day changes
- Handle accurate, same-day invoicing
- Deliver excellent customer service as the main client contact
- Build and maintain strong relationships with estate agents and repeat clients
- Upsell services where appropriate to maximise revenue per booking
- Identify and implement improvements to streamline internal processes
About You
- Minimum 3 years' experience in a fast-paced operations or customer-facing environment
- Articulate, enthusiastic, and professional phone manner
- Calm under pressure with excellent real-time problem-solving skills
- Highly organised with strong attention to detail
- Confident using Google Workspace and Microsoft Office; CRM or scheduling software experience a plus
- Knowledge of Greater London and UK estate agency workflows is advantageous
- Background in same-day or 24-hour turnaround services, logistics, or field team coordination beneficial
Desired Skills:
- Operations
- Operations Management
- Scheduling
- Client Services
- Google Workspace
- Excel
- CRM
- UK
- GDPR
Desired Work Experience:
Desired Qualification Level:
